Client Coordinator | Sydney-NSW

Job Description

Client Coordinator - Multicultural and First Nations

About the Role

As a Client Coordinator - Multicultural and First Nations, your primary responsibility is coordinating and 
delivering the social moderation service across Australian Government clients. You'll also support the 
Client Manager across integrated partnerships, client service, project coordination and campaign delivery. 
You'll work with clients, internal teams, moderators, specialist media partners and suppliers to keep activity 
organised, accurate and on track. This role suits someone who is organised, responsive and curious, with 
strong attention to detail and an interest in building specialist capability.

What You'll Actually Be Doing

The Social Moderation Service
• Own the day-to-day coordination and delivery of the social moderation service
• Maintain moderation schedules, coverage, handovers and escalation pathways
• Ensure moderation activity follows agreed client requirements and response frameworks
• Monitor activity, identify emerging issues and escalate them quickly
• Coordinate with clients, moderators and internal teams to resolve operational issues
• Maintain accurate service records and inputs for finance and reporting

The Client Coordination & Support

• Support the Client Manager with day-to-day client requests and enquiries
• Prepare meeting materials, notes, actions and follow-ups
• Respond to routine requests professionally and escalate advice or decisions when required
• Maintain clear action lists, status updates and client documentation
• Build positive working relationships through responsive and reliable communication

The Multicultural and First Nations Partnership Support

• Support the Client Manager in delivering integrated partnerships
• Coordinate inputs from specialist and community media partners
• Support creative, asset, language and translation workflows
• Help prepare briefs, presentations and partnership documentation
• Identify cultural considerations, opportunities or risks and escalate them early

The Project Management & Campaign Delivery

• Develop and maintain work back schedules and project trackers
• Track milestones, dependencies, approvals and delivery deadlines
• Coordinate creative assets, partner deliverables and campaign information
• Work with Strategy, Planning, Partnerships, Trading and Creative Connections
• Support activity through implementation, execution and reporting
• Keep project information accurate, organised and up to date