Technical Account Manager | Melbourne-VIC

Job Description

About TRKKN

We don't just track data; we build the future of digital maturity.

TRKKN is a global Google Marketing Platform (GMP) Sales Partner and Google Cloud Premier Partner. Part of the Omnicom Media Group, we are the technical bridge between Google's world-class technology and the world's most iconic brands.

In an era of privacy-first measurement and AI-driven automation, we aren't just reacting to change, we're creating it. Our team is a high performance collective of Google certified engineers, data scientists, and strategists. At TRKKN, we believe that the best ideas are developed through teamwork, curiosity, and a relentless Go for it! mindset.

About the Role

As an Account Manager at TRKKN, your mission is to bridge the gap between business vision and successful project execution. You will be the primary advocate for your clients, managing key relationships and projects, coordinating alongside our specialist delivery teams to ensure the Google stack is fully leveraged to drive business growth. 

Key Responsibilities

• Be the main point of contact, managing expectations and delivering professional communication regarding technical roadmaps and delivery.
• Collaborate with media agencies and AdTech teams to ensure GA measurement and Cloud-based solutions feed seamlessly into platforms like DV360 and SA360 for advanced media optimisation.
• Uncover business challenges and translate them into detailed technical briefs for the Cloud and Analytics delivery teams.
• Manage high-level technical support via project management tools, ensuring troubleshooting for GA and Cloud is handled within SLA.
• Proactively identify opportunities to mature client practices, shifting from simple data collection to advanced predictive analytics using GCP and AI.

What you'll need: 

• Proven track record in fostering senior client relationships, managing complex digital accounts, and driving project delivery.
• Conceptual familiarity with Google Analytics 4 (GA4) and knowledge of the wider Google ecosystem, with a desire to learn how Google Cloud solutions solve real-world business problems.
• A strong grasp of how data measurement affects AdTech performance (DV360, SA360) and how to drive marketing effectiveness through data
• Exceptional ability to translate complex technical concepts into clear business value for stakeholders.
• General knowledge of data privacy regulations (e.g., Australian Privacy Laws) is advantageous.

Additional Information

TRKKN is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines