CRO Manager | Sydney-NSW

Job Description

**  Employer of Choice - 10 Years in a Row (2014-2024), Google Performance Agency of the Year - 3 Years in a Row (2018-2020), Microsoft APAC Agency of the Year 2019, 2021, 2023, B&T Best Digital Services 2022-2024, 2X Gold Cannes in Cairns Crocodile Awards.**.

Why us?

We are Resolution Digital. An award winning, full service digital agency that delivers remarkable results. Our mission is simple, to push the boundaries of digital to deliver Remarkable Digital Experiences & Results for our Clients.

And that's why…

• We Flex: Shape your day or week to suit you.
• We save: Access discounts and cashback across hundreds of retailers!
• We learn: We have a heap of training partners including MFA, NGEN, Google, Facebook, Amazon to ensure you're continuously developing your skillset.
• We're mentally healthy: We offer 24/7 EAP support along with a dedicated Vibe Committee and Spirit Committee that organises social activities and wellbeing initiatives.
• We're Social – Quarterly and monthly social events, summer half days & annual company ski trip.

We are seeking a highly skilled and results-driven Optimisation Manager to lead the execution of conversion rate optimisation (CRO) strategies for our clients. Reporting to the Optimisation Director, this role is pivotal in managing key client accounts while also leading a team responsible for implementing and delivering best-in-class optimisation initiatives.

This role requires a strong mix of client engagement, strategic leadership, and operational execution, ensuring optimisation initiatives align with business objectives while maintaining seamless delivery.

Your Responsibilities:

• Oversee the strategic and day-to-day management of client accounts, ensuring that testing strategies and data-driven insights are effectively translated into measurable business outcomes
• Hands-on involvement in implementing and executing CRO initiatives, making sure that testing programs are effectively managed from hypothesis creation to post-test analysis
• Work closely with UX designers, developers, and analysts to implement tests and optimise user journeys.
• Act as a trusted advisor, helping clients understand and leverage CRO strategies to drive business growth.
• Bring innovative optimisation ideas and emerging technologies to the team and clients.

Your Expertise:

• Relevant experience in a similar role in a media or digital agency
• Previous experience in CRO, A/B testing, personalisation, or UX optimisation.
• Hands-on experience with CRO tools (Optimizely, VWO, Google Optimise) and analytics platforms (Google Analytics, Adobe Analytics).
• Strong understanding of UX principles, testing methodologies, and customer journey optimisation.
• Excellent verbal and written communication skills, with the ability to translate complex data into actionable insights.

Want to be a part of the team? Get in touch today!

Additional Information

Resolution Digital is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.  All your information will be kept confidential according to EEO guidelines.