Customer Success Manager | Melbourne-VIC

Job Description

Customer Success Manager

Why us?:

Annalect is a global data, technology, and analytics consultancy with offices across Australia and major global hubs. We create solutions across data, measurement, analytics, visualisation, and marketing technology to maximise the effectiveness of media and our client's media ROI.  

Annalect was created over 10 years ago with the sole purpose of reimagining the potential at the crossroads of data and technology.

Some of our benefits include:

• Paid subscription to Coursera
• Regular training courses via MFA, Internal training programs & Industry events
• Flexible Working Hours & WFH
• Quarterly offsite training offers
• Monthly Employee Recognition & Rewards
• Social Club, Regular team events, Summer Half Days and annual company ski trip.

Your Purpose:

Annalect is building creative solutions around data, technology and analytics to help our clients navigate the increasingly complicated and fast changing world of media.

As the Customer Success Manager, you will be responsible for coordinating and representing the Annalect offering to our agency partners and clients in Melbourne and manage smooth delivery of Annalect projects in Melbourne. With mentoring and support from Head of Customer Success, you will be bringing to market a set of leading solutions powered by some of the best talents in the agency ranging from: Business intelligence, Data and Tech consulting and Marketing Science.

Your Responsibilities:

• Represent the Annalect services offering in Melbourne
• Grow the business profitably by acquiring new clients and working with Head of Customer Success and GM of Growth to maximise profitable business growth.
• Develop tailored and integrated Annalect solutions for clients.
• Identify business opportunities and challenges; leverage synergy opportunities across functions and businesses.
• Simplify complexity of solutions through compelling narrative which resonates with partners and clients different levels of expertise and competency areas

Your Expertise:

The ideal candidate would need to have a strong understanding of data driven and digital marketing activities and solutions, media technology and the MarTech/AdTech landscape.

• Proven experience in a similar role, ideally within a media or technology agency
• Proven track record of achieving targets within challenging sales environments
• Strong project management experience, managing stakeholders nationally
• Exceptional communication and relationship building skills

 Want to be part of the team? Apply today!

Additional Information

Annalect is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.  All your information will be kept confidential according to EEO guidelines